Returns & Refunds

RETURN

VICTORIA SPICES offers hassle-free returns within 30 days of delivery. It’s important to us that you shop with confidence. If you’re not happy with your purchase, simply return it within 30 days for a full refund or replacement.

If you’d like to return a product for a refund, please contact us at info@victoriaspices.com.au. Please include your original receipt as proof of purchase.

DAMAGED ITEMS

We’re passionate about providing you with the best quality products. If your items don’t arrive in perfect condition or if they are damaged while making their way to you, please contact us at info@victoriaspices.com.au and we will organise a replacement.

CHANGE OF MIND

Change your mind? If you decide you no longer want your item, you can return it within 30 days of delivery. To receive a refund, please ensure you enclose your receipt as proof of purchase and return the item in its original packaging, unopened and in its original condition. Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will then notify you regarding the approval of your refund. Upon approval your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Unfortunately VICTORIA SPICES cannot provide a return without proof of purchase or on items returned more than 30 days after delivery.

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@victoriaspices.com.au

RETURN SHIPPING

The cost of return shipping will be covered by you when returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.